How to order?

Step 1: Browse the products.
Step 2: Select products.
Step 3: Add to cart.
Step 4: Select 'Delivery' or 'In-store Pickup' and choose your preferred date and time. (Delivery fee will be calculated after you have entered the delivery details.)

Step 5: left any message to us if necessary.
Step 5: Complete the payment.
Step 6: You'll receive a confirmation once the order is successfully placed.
Step 8: On your chosen day:

• Delivery: before delivery, our customer service will send you a whatapps before we make the delivery. Once we receive reply, we will make the delivery trip.
• Pickup: Our customer service will send you a message to let you know the cake is ready to pick up.

Can i make same day order?

currently we do not provide same day delivery service in our website.

If you want to same day delivery may just press the phone number below. Our customer service will reply you as soon as possible.

+60106637730

Can i walk in and purchase directly from Xinshan Bakery's offline store?

yes u can.

For whole cake，we do not provide ready cake in store, only can pre-order

For whole roll, we will have ready stock in our each store in limited flavor.

For specific preferences, we strongly recommend pre-ordering online before visiting.

Do you write messages on the cake?

We don’t write directly on cakes, but we provide a message card option.

What forms of payment do you accept?

We accept Credit Cards (Visa, MasterCard), Debit Card, Online Banking/FPX, and e-wallets like GrabPay, Boost, TouchNGo, and Maybank QRpay.

I'd like an invoice. Where can I get it

Your can send us a message (+60106637730) , customer service will generate to u

How can I request an e-Invoice?

For any issues or additional help, feel free to contact our Customer Service team.

Do I need an e-Invoice for my purchase?

An e-Invoice is only required if you’re purchasing on behalf of a registered business and need to submit it to LHDN for tax reporting purposes.
For personal purchases, our standard invoice is sufficient and complies with Malaysia’s e-Invoicing regulations.

Are orders refundable?

All orders are non-refundable.

I don't want a receipt sent to my billing address. Can I change the billing info?

We do not attach any receipts during the delivery/pickup. However, once the payment has been processed, we cannot amend the billing information.

How much is the delivery fee and where do you deliver?

We provide car deliveries up to 30km from Horizon hill or Austin Crest. Delivery fee will shown when the address is provide.

Can I pick a specific delivery time?

Choose from these slots. Exact timings within slots can't be guaranteed due to traffic and route planning.

Will my order arrive on time?

We aim for timely deliveries, but traffic or other issues can cause delays. If timing is vital, consider an earlier slot or self-pickup.

How do I track my delivery?

You'll receive a whatapps message, before we arrange the delivery.

Will I receive my cake in good condition?

We ensure safe delivery. If your cake is damaged upon receiving, contact us immediately.

Do you deliver to units or inside malls/hotels/restaurants?

We don't deliver directly to high-rise units or inside malls. Cakes will be handed over at car-accessible lobbies or drop-off points where drivers can park without incurring fees and in compliance with parking regulations.

For hotels or landed restaurants, delivery will be made to the reception if reservation details are provided or if staff are willing to collect the cake when driver access is limited.

How will I know when my order is ready for pickup?

You'll receive an email notification or whatapps message on the collection day. If not, feel free to come during your selected time slot, and your order will be ready by then.

Can I pick up my order earlier or later than the scheduled time?

After receiving the 'ready for pickup' email, you can collect your order anytime during our operating hours for the selected location.

Can I use a third-party delivery service for collection?

Absolutely. For cake orders, ensure the service uses a car, not a motorbike. Please provide the driver with your order number and name for a smooth pickup.

Important: Cakes need to be transported on a flat surface with the AC on high.